Measuring the performance of collaborative networks: a value network analysis

Abstract

In the context of increasingly complex and interdependent business environments, collaborative networks among organizations have emerged as strategic tools for value creation and competitive advantage. However, performance measurement within such networks remains a challenge, particularly due to the predominance of intangible exchanges and the dynamic nature of inter-organizational relationships. This article investigates how performance can be effectively measured in collaborative networks, applying the Value Network Analysis (VNA) methodology to a study case: an international cosmetics cluster headquartered in Spain. Using a mixed-methods approach, this research identifies and categorizes intangible assets exchanged within the network into three main dimensions: human capital, relational capital, and structural capital. Findings emphasize that mature collaborative environments are characterized by shared strategic objectives, strong relational trust, and an institutional culture that promotes open knowledge exchange, while barriers were identified as geographical distance, lack of trust, and limited engagement in collaborative activities.